CANCELLATION POLICY:
The renter must cancel the order no less than one week prior to the scheduled reservation. Cancellations within 48 hours prior to the scheduled reservation are charged at full price or future credit plus 25$ change fee. Cancellations within the week prior to the scheduled reservation but before 48 hours prior to the scheduled reservation are charged at one full rental day plus 25$ change fee.

DELIVERY/PICK-UP: 
Delivery / Pick-up fees are in addition to all rental rates. A delivery charge of $20 will be applied to reservation made inside the Metro Area and Northeast area. A delivery charge of $75 will be applied to reservations made outside Metro Area. Our delivery hours are between 9am -5pm every day, excluding holidays. Delivery fees are based upon address, and will be calculated once the customer has entered the delivery location and zip code. We will schedule the delivery with the contact person approximately 48 hours in advance and advise them of the approximate time of the delivery / pick-up (usually given in a 3-4 hour window of time). (During peak times we may request to deliver up to a few days sooner or pick-up a few days later, at no additional charge.) Customer may select a preference for delivery / pick-up times, and we will make every attempt to honor that request, however it is not possible to schedule everyone at the same time. We appreciate your understanding. Our policy is that all equipment must be made accessible on day of pick-up by 9:00 am or extra night charges will apply.

Please remember to alert all guards, gatehouses, building managers or hotel concierge that you are expecting a delivery / pick-up from Lil’ Travelers.com. Also notify any property managers, realtors, etc. of any rental property that we will need to contact with regard to deliveries/pick-ups. Customer MUST provide us with the name and telephone number of these individuals so we can contact them for deliveries/pick-ups. If no information is provided, deliveries/pick-ups will not be made. Please also note that it is the customer´s responsibility to check with condominium/homeowners associations prior to booking reservations regarding deliveries made on the weekends/holidays. Many associations prohibit deliveries on weekends and will turn away deliveries of any kind. Many places also have certain time restrictions regarding deliveries. If we are refused access to make the delivery/pick-up for ANY reason an additional charge OF $50.00 WILL BE APPLIED.

CRIB ASSEMBLY (PLEASE NOTE)
The assembly/disassembly of cribs MUST be done by our company’s staff. We appreciate that sometimes our customers or their family/friends want to be helpful and disassemble the crib for us prior to pick-up, but this is not necessary and may compromise the safety of the crib for future use. We respectfully request that you please allow us to do our job of serving you by letting our staff assemble/disassemble the crib with the proper tools needed. If we arrive for pick-up and the crib has already been disassembled by someone OTHER than [Lil’ Travelers.com] staff, a $50.00 charge will be applied to your bill.   

FLIGHT DELAYS: 
Flight delays are renter responsibility. We have to adhere to our delivery windows of 9am-1pm or 1pm-5pm, which are set by our delivery people when our schedules are set. The renter should include names of individuals that we can contact for delivery arrangements on our customers´ behalf Otherwise a 25$ change fee could apply:   

IMPORTANT INFORMATION/SPECIAL REQUESTS: 
We have included an area on the order form for important delivery information and special requests. Please use this area to give us any important detailed information that would enable us to serve you most efficiently. Examples of this important detailed information would be the name and number of a relative or contact name if you will not be in town, or your cell phone number. Please also specify the room/location to place the crib in the home or hotel/condominium; otherwise we will use our best judgment as to where to place the crib. You may also use this area on the order form as a place to put any questions you might need a response to.

EARLY TERMINATION AND EXTENDED STAYS:
Early terminations are charged at 50% of remainder of full price and the 25$ change fee. Extended stays must be notified 24 hours prior to the expiration of the rental agreement. Extended stays that are not notified 24 hours prior to the expiration of the rental agreement are charged the daily rate plus the 25$ change fee.